K9Utilities takes pleasure in enacting a wholly customer-centric Refund Policy based on the saying “Going above and beyond to make customers feel special”. In case, K9Utilities fails to fix a problem under the Incident-based Service Plan, we don’t charge any fee from the customer in question (provided he/she has complied with the terms and conditions mandated in the Plan). Even if the customer has been charged, but is not satisfied with the resolution offered, he/she is authorized to seek free technical support from us within 30 days from the day of initially receiving the service. K9Utilities will make use of all commercially reasonable efforts to resolve the problem. However, if that is unsuccessful, we will refund the fees paid against the service. Unless stated in writing otherwise, all fees and charges are nonrefundable. K9Utilities holds the right to modify the pricing of tech support plans, or add new fees or charges to existing ones, by informing the customer in advance. Money paid against purchase of any third party software, or application (along with the corresponding activation-key or product-key) from K9Utilities will be completely non-refundable. At the customer’s solemn request, our tech support representatives will make every effort to make sure that the purchased product works in the expected way as claimed by its developer(s) or publisher(s). However, we disclaim from attributing any kind of warranty to the marketed product.